Privacy Policy

This Privacy Policy explains how Bookethcloud Private Limited collects, uses, stores, shares, and protects your personal information when you use the Bookethcloud mobile application, website, and related services (collectively, the "Platform").

By accessing or using the Platform, you acknowledge that you have read and understood this Privacy Policy.

1Scope

This Privacy Policy applies to:

• Mobile applications
• Website
• Organizer portal
• Customer support services
• Booking and payment services
• Attendance and check-in features
• Marketing communications
• Any other services provided by Bookethcloud

2Information We Collect

A. Information You Provide

Depending on how you use the Platform, we may collect:

• Full name
• Mobile number
• Email address
• Date of birth (if required)
• Gender (optional where permitted)
• Profile photograph (optional)
• Billing information
• Booking details
• Emergency contact details (if required for specific activities)
• Communications with customer support
• Feedback and reviews
• Identity verification information where legally required

B. Account Information

We may collect:

• Username
• Password (stored securely in encrypted or hashed form, as applicable)
• Account preferences
• Notification settings
• Language preferences

C. Booking Information

When you make bookings, we may collect:

• Activity or event booked
• Organizer or venue
• Date and time
• Booking status
• Attendance status
• Cancellation history
• Refund status
• Transaction reference numbers

D. Payment Information

Payments are processed through authorized third-party payment service providers. Bookethcloud generally does not store your complete debit card, credit card, or UPI credentials. We may receive and retain information such as:

• Payment status
• Transaction ID
• Payment method
• Amount paid
• Refund status

E. Device Information

We may automatically collect:

• Device type and model
• Operating system and version
• App version
• Browser type
• IP address
• Device identifiers
• Crash reports and diagnostic information

F. Location Information

With your permission, we may collect your approximate or precise location to:

• Show nearby activities and studios
• Improve search results
• Verify attendance where applicable
• Prevent fraud
• Enhance user experience

Note: You may disable location permissions through your device settings at any time, although certain features may not function properly.

G. Attendance and Check-In Data

If you use attendance features, we may collect:

• Check-in and check-out timestamps
• Attendance status
• Venue information
• Bluetooth beacon detection (where enabled)
• QR code scans
• Geolocation verification (where enabled)

This information is collected solely to provide attendance-related services and improve operational accuracy.

H. Cookies and Similar Technologies

We may use cookies, SDKs, local storage, pixels, and similar technologies to:

• Keep you signed in
• Remember preferences
• Improve Platform performance
• Measure usage
• Detect fraud
• Personalize your experience

You may manage certain cookie preferences through your browser settings where applicable.

3How We Use Your Information

We may use your information to:

• Create and manage your account.
• Process bookings.
• Process payments and refunds.
• Provide customer support.
• Verify attendance.
• Send booking confirmations and reminders.
• Send security alerts and service notifications.
• Detect and prevent fraud.
• Improve the Platform and develop new features.
• Analyze usage trends.
• Comply with legal obligations.
• Respond to lawful requests from authorities.
• Enforce our Terms & Conditions.

Where required by law, we will obtain your consent before using your information for direct marketing.

4Legal Basis for Processing

We process personal information as permitted by applicable law, including where necessary to:

• Provide the services you request.
• Perform our contractual obligations.
• Comply with legal requirements.
• Protect our legitimate business interests, provided those interests are not overridden by your rights.
• Rely on your consent where consent is required.

5Sharing Your Information

We may share information with:

• Organizers to fulfill your bookings.
• Payment service providers.
• Cloud hosting providers.
• Analytics providers.
• Customer support providers.
• SMS and email service providers.
• Push notification providers.
• Identity verification providers.
• Professional advisers.
• Government authorities where required by law.

6Data Security

We implement reasonable technical and organizational measures to protect your information, including:

• Encryption in transit using HTTPS/TLS.
• Encryption of sensitive data at rest where appropriate.
• Role-based access controls.
• Multi-factor authentication for administrative access where implemented.
• Security monitoring and logging.
• Regular software updates and security patches.
• Secure backup and disaster recovery procedures.

Please note: No method of transmission over the internet or method of electronic storage is completely secure, and we cannot guarantee absolute security.

7Data Retention

We retain personal information only for as long as necessary to:

• Provide the Platform and its features.
• Complete bookings and transactions.
• Meet accounting and tax obligations.
• Resolve disputes.
• Prevent fraud.
• Comply with legal and regulatory requirements.

When information is no longer required, it will be deleted or anonymized in accordance with our retention policies, unless continued retention is required by law.

8Your Rights

Subject to applicable law, you may have the right to:

• Access your personal information.
• Correct inaccurate information.
• Update your account details.
• Request deletion of certain personal information.
• Withdraw consent where processing is based on consent.
• Object to or restrict certain processing activities.
• Request information about how your data is processed.
• Lodge a complaint with the appropriate regulatory authority.

Some rights may be limited where retention or processing is required by law or for legitimate business purposes.

9Children's Privacy

The Platform is not intended for children unless expressly stated for specific services. Where use by minors is permitted, parental or legal guardian consent may be required in accordance with applicable law. If we become aware that personal information has been collected in violation of applicable law, we will take appropriate steps to delete it promptly.

10Third-Party Services

The Platform may integrate with third-party services, including payment processors, map providers, messaging services, analytics tools, authentication providers, and cloud infrastructure providers. These third parties have their own privacy practices, and we encourage you to review their privacy policies.

11International Data Transfers

Your information may be processed or stored in jurisdictions outside your place of residence where our service providers operate. Where required, we will implement appropriate safeguards for such transfers in accordance with applicable law.

12Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Material changes will be communicated through the Platform, email, or other reasonable means before they become effective where required by law. The "Effective Date" at the top of this Policy indicates when it was last updated.

13Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:

Bookethcloud Private Limited
Email: wecare@bookethcloud.com
Website: https://www.bookethcloud.com